Front Service Supervisor

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Requirements

Internal/External Job Ad

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

Under the direct supervision of Front Service Manager, the Door Supervisor is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure, Standard Operating Procedures and other guidelines established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.
• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and flamework.
• Maximizing Rooms profit by controlling cost.
• Conduct Upsell for the hire and the hotel car to maximize hotel revenue.
• Understand and follow Policy and Procedure and Standard Operating Procedures.
• Be visible and accessible to guests.
• Celebrate guests’ occasions like birthday and anniversary by preparing cards, letters, email, and gifts.
• Always pay attention to own physical condition management.

Requirements

• Verbal and written proficiency in English and Japanese
• A four years Degree/Diploma in any discipline
• Minimum 3 years as Front Service Agent in an international luxury hotel.
• Computer knowledge, ability to work long hours
• Motivated and team builder
• Flexibility, enthusiasm, initiative
• Goals oriented, desire to achieve goal

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.
• Discount on Food & Beverage Outlets and Aman Retail Boutique.
• Meals and coffee breaks during shifts.
• Club activities.
• Birthday Benefit (Food & Beverage outlet experience).
• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.