Customer Service Representative

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and escalate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Qualifications

Required:

🎓 High school diploma or equivalent

🌍 B2+ English communication skills (minimum)

💻 Ability to multitask and navigate multiple systems efficiently

🧠 Customer-focused mindset with strong problem-solving abilities

🔍 Attention to detail and accuracy in data handling

⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies:

💬 Communication: Clear, professional, and empathetic interaction

🤝 Empathy: Ability to understand and respond to customer needs

✅ Ownership: Taking responsibility for issues until resolution

⏳ Time Management: Prioritizing tasks and meeting deadlines

🧩 Problem Solving: Identifying solutions in a timely and effective manner

🔄 Adaptability: Thriving in a fast-paced and changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines.