Success Manager

About the Opportunity

Job Summary

The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team’s portfolio to deliver on Northeastern’s values around experiential learning. The Success Manager reports to the Program & Relationship Manager.

Key Responsibilities & Accountabilities

• Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
• Work with the instructional support team to facilitate learner engagement
• Develop and implement communication and engagement plans for learners
• Organize and attend live sessions and assist with delivery as needed
• Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager
• Assist with course registration and manage student orientation

Minimum Qualifications

• Bachelor’s degree
• Two to four years of student support and/or operations management experience
• Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
• Strong organizational, problem-solving, administrative, and time management skills
• Ability to analyze, synthesize, and summarize data
• Demonstrated strong business writing and project management skills
• Experience working in a highly collaborative environment and promoting a teamwork mentality

Required Documents

• Please upload your Resume and Cover Letter

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.