Technical Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an energetic, detail-oriented Salesforce Business Analyst to join our Project Management Office within the Salesforce Center of Excellence (COE) team.

In this highly collaborative role, you will be a critical partner to our Technical Project Managers (TPMs), Product Managers (PMs), and Business Stakeholders. You will gather, refine, and document requirements while providing essential support to ensure project success and drive our technology roadmap forward.

What You’ll Do

• Collaborate with stakeholders to gather, clarify, and document project requirements, ensure requirements are well-defined, measurable, and aligned with project objectives and maintain requirements traceability and manage requirement changes throughout the project lifecycle
• Maintain and update project schedules, timelines, and dependencies
• Monitor critical path items and flag potential delays proactively
• Ensure accurate tracking of milestones and deliverables and maintain accurate project records and audit trails
• Manage project documentation, templates, and centralized repositories
• Prepare and distribute project status reports, meeting minutes, and communications
• Assist TPMs in day-to-day project execution and progress monitoring
• Provide data analysis and reporting to support decision-making
• Identify process improvements and bottlenecks

What We’re Looking For

• 2+ years of project management, business analysis, or administrative support experience
• Demonstrated experience with requirements gathering and documentation
• Proficiency with Jira or similar project management tools
• Strong organizational and analytical skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office Suite
• Project Management Professional (PMP) or Business Analysis certification
• Experience in a PMO environment
• Familiarity with Agile or Waterfall methodologies
• Experience with Salesforce administration

Location

Mexico City, Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!