Sales Team Leader – Appliance Repair (Remote, PST)

Key Responsibilities

• Customer follow-up: Engage with customers who did not proceed with repair services after a technician visit.
• Multi-channel communication: Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
• Technician collaboration: Coordinate with technicians to understand repair details and determine potential discounts or special offers.
• Sales conversion: Present competitive offers and incentives to maximize conversion rates.
• CRM management: Accurately track and update customer status in the CRM system.
• Process improvement: Work with management to identify customer objections and recommend improvements.
• Target achievement: Consistently meet and exceed weekly and monthly conversion goals.
• Customer service: Deliver empathetic, professional communication to build trust and loyalty.

Requirements

• Availability to work in Los Angeles Timezone (PST).
• Proven experience in sales, customer follow-up, or account management (experience in home services or appliance repair is a plus).
• Excellent verbal and written communication skills in both Russian and English.
• Strong negotiation and persuasion abilities.
• Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
• Proficiency with CRM tools, spreadsheets, and communication software.
• Goal-driven mindset with a passion for closing deals and driving revenue.

Compensation & Growth

• Competitive base salary + commission based on successful conversions.
• Additional performance bonuses.
• Clear career growth opportunities within the company.