Customer Experience Associate II

Job Description

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

The Installation Coordinator is responsible for maintaining the installation schedule.

This position reports to the Install Design Supervisor and will be based out of your work from Carlsbad, CA.

As the Install Design Customer Experience Associate, you will have an opportunity to:

• Schedule and Manage installation opportunities with installers for upcoming installs.
• Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions.
• Ensure that the schedule is maximized in order to meet and exceed daily numbers.
• Keep track of installation progress in Monday.com.
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
• Approve contractor bids and invoices and track any additional expenses incurred.
• Review current lead times on both in-house and drop ship components to ensure accurate installation date.
• Communicating with sales rep/sales support any corrections that need to be made to the installation schedule.
• Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids.
• Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards.
• Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed.

You have:

• Highschool Diploma
• Basic Computer Skills
• Detailed Oriented

Pay Range:

Hourly Rate: $20.00 - $22.75

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled