Client Service Representative

VCA Pahle Animal Hospital is seeking an experienced Client Service Representative (CSR) to join our team!

Location: West Allis, WI Pay Range: $16.00–$18.50/hour, depending on experience and skill level

Schedule: M-F- 7a-4pm or 9a-6pm, rotating Saturday 7a-1pm

At VCA Animal Hospitals, we take our mission seriously: your pet’s health is our top priority and excellent service is our goal. With every interaction, we aim to provide exceptional care while exceeding the expectations of our clients and their pets.

We’re looking for a personable, compassionate, and highly professional team member who enjoys working with people, loves animals, and thrives in a busy veterinary environment.

About VCA Pahle

Located in West Allis, Wisconsin, VCA Pahle Animal Hospital is a fast paced, established four-doctor general practice providing comprehensive veterinary care to pets in our community.

In addition to general medical and preventive care, our hospital offers boarding, doggy daycare, and professional grooming services, allowing us to support our patients and clients through many different stages of their pets’ lives.

Our team works closely together to create a welcoming environment for our clients while providing compassionate, high-quality care to their pets. We value teamwork, communication, reliability, and excellent client service, and we are looking for someone who wants to become an important part of our hospital team.

Why We Need You

As the face of VCA Pahle, the Client Service Representative plays an essential role in the client experience. From the first phone call to checkout at the end of an appointment, our CSRs help build and maintain the trust our clients place in our hospital.

Responsibilities include:

• Greeting clients and patients and creating a welcoming first impression
• Answering and managing incoming telephone calls
• Scheduling and confirming appointments
• Guiding clients and their pets to exam rooms
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees and processing payments
• Recommending and assisting clients with appropriate products, services, and prescriptions
• Answering questions regarding hospital products and services
• Providing general education regarding non-medical pet care, such as parasite prevention and basic animal husbandry
• Maintaining accurate medical records, charts, reports, and correspondence
• Communicating effectively with doctors, veterinary technicians, assistants, and other hospital team members
• Helping maintain a clean, organized, and professional hospital environment, including the removal of animal waste when necessary

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What We’re Looking For

Our ideal candidate is someone who is friendly, dependable, organized, and comfortable multitasking in a fast-paced environment. Veterinary or medical customer service experience is preferred, but most importantly, we are looking for someone who genuinely enjoys helping people and their pets.

Strong communication skills, professionalism, attention to detail, and the ability to remain calm and compassionate during challenging or emotional situations are important for success in this role.

Benefits

VCA offers competitive compensation along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid vacation and sick time
• Holiday pay
• 401(k) plan
• Generous employee pet discounts
• Additional VCA associate benefits and resources

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Current VCA associates: Please apply through our internal career site by logging into Workday and selecting the Jobs Hub app or searching for “Browse Jobs.”

The information in this position description indicates the general nature and level of work to be performed. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this position. Management reserves the right to revise the job description or require additional tasks when circumstances change, including emergencies, staffing changes, workload, or technical developments.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.