Delan Associates
200 open roles
ServiceNow ITOM SME (VMWARE)
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Where you can work
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Locations named in the listing
- Juno Beach, Florida, United States
View location wording from the posting
Juno beach, FL, FL, US
Employer description
ServiceNow ITOM SME (VMware & Wireless Monitoring Support)
- Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure.
- Implement correlation, aggregation, suppression, and deduplication rules based on client requirements.
- Configure alert-to-CMDB binding and service impact visibility.
- Implement automated incident creation, assignment, notification, and escalation workflows.
- Validate event processing and alert lifecycle management across monitoring integrations.
- Support operational reporting, dashboards, and service health views.
- Troubleshoot event ingestion, alert generation, and integration issues.
- Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
- Support user acceptance testing, production deployment, and operational readiness activities.
- Maintain technical documentation and operational support procedures.
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