Client Delivery Associate

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Job description

Support the successful onboarding, implementation and ongoing delivery of Verifications, Affordability Passport & Support Hub products by coordinating internal teams, managing delivery activities and ensuring an excellent client experience.

Key Responsibilities

• Manage onboarding activities through to completion.
• Review and validate delivery prerequisites and documentation.
• Coordinate client testing, UAT and production go-lives.
• Maintain delivery trackers, reports and governance documentation.
• Manage client communications throughout the delivery lifecycle.
• Investigate delivery issues and coordinate resolution activities.
• Work with GTM, Product, Engineering, Security and Support teams.
• Ensure adherence to delivery frameworks, controls and compliance requirements.
• Contribute to process improvement and documentation enhancements.
• Support client escalations and service recovery activities.
• Review Data Subject Access Requests, ensuring requests are completed within required service levels and regulatory requirements.

Qualifications

Qualifications

• Stakeholder management Client-facing communication Project/delivery coordination Problem solving Process improvement Reporting and governance Documentation management Ability to manage multiple priorities

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

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