Inside Sales Account Manager

Inside Sales Account Manager - South Africa

Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.

What you’ll achieve:

As an Account Manager, you will support day-to-day selling tasks, learning portfolio depth and sales processes. You will respond to inquiries, verify availability, and coordinate with operations to meet customer timelines. You will continuously build product knowledge and contribute to team resources.

Join us to do the best work of your career and make a profound social impact as an Inside Sales Account Manager on our Inside Sales team.

Responsibilities

You will:

• Manage a defined set of medium business customers in South Africa, owning the full sales cycle to achieve and exceed revenue, margin and solution-mix targets.
• Prospect, develop and qualify pipeline via outbound calling, digital touchpoints and partner collaboration, converting demand into won opportunities.
• Lead account planning and forecasting, understanding customer business priorities and aligning Dell Technologies solutions to their needs.
• Orchestrate internal teams and partners (presales, specialists, channel) to deliver proposals, quotations and timely deal execution.
• Maintain accurate CRM hygiene and forecasting discipline, ensuring high-quality data and predictable business performance.

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of inside sales or account management experience, preferably in IT/technology or B2B solutions.
• Proven track record of meeting or exceeding sales targets in a quota-carrying role.
• Solid commercial acumen, including pipeline management, forecasting and basic financial/ deal-structure understanding.
• Ability to work in a fast-paced, matrixed environment, collaborating closely with presales, specialists and channel partners.

Desirable Requirements

• Experience selling to South Africa medium business/commercial customers, with knowledge of local market dynamics and buying processes.
• Familiarity with Dell Technologies portfolio and/or holding relevant sales or vendor certifications.