Team Leader OtC (Accounts Receivable)

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

• Manage an accounts receivable team to ensure service delivery in accordance with the relevant SLAs and quality standards.
• Monitor and report the team and process performance against agreed objectives and KPIs.
• Provide prompt and objective coaching in accomplishing goals, conduct performance reviews, be actively involved in recognition and employee development strategies.
• Identify inefficiencies in the process and participate in /drive process improvement projects.
• Implement continuous improvement culture within the team.
• Cooperate with various Eurofins departments and stakeholder management.
• Create friendly working environment which will attract and retain talents.
• Support the Transition projects and all other duties as needed or required per business requirement.

Qualifications

• Experience in managing teams in BPO/SSC environment, preferably in the Accounts Receivable area.
• Experience in managing performance against Service Level Agreements.
• Experience in managing relationships with customers (internal or external).
• Openness to change, continuous improvement mindset, proactive in problem-solving.
• Flexibility and ability to balance a variety of tasks and priorities.
• Fluent English (written and spoken) and excellent communication skills.
• High level of energy, drive, and passion.
• Master’s degree in business/finance/accounting or equivalent.
• Knowledge of Microsoft Dynamics (AX) will be an asset

Additional Information

What we offer:

• Becoming part of the Eurofins SSC Leadership Team.
• Independence in team building and shaping the processes.
• International experience.
• Meaningful work towards process excellence.
• Support in growth and development within the organization.
• Attractive package of benefits: private medical care, meal vouchers (10,20 Euro/daily), annual bonus scheme, flexible working hours, hybrid work model, birthday off, team building activities and company social events.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.