Implementation Project Manager - IPM 1

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

We are looking for experienced professionals to support a leading logistics technology platform serving large U.S. companies 🇺🇸. This role focuses on providing operational and client support within a high-volume production environment

• Manage outbound calls and emails with U.S.-based corporate clients
• Handle escalations and ensure timely issue resolution
• Provide outstanding customer experience (Great CX service skills required)
• Support logistics tracking and operational workflows
• Work closely with internal teams to maintain service quality standards
• Drives the end-to-end execution of the PP/Project workflow from kickoff through closeout.
• Maintains status control and keeps documentation accurate and up to date throughout the project.
• Serves as the primary point of contact for client communication.
• Ensures data readiness ahead of each project milestone.
• Owns scheduling progression and delivers a clean, complete closeout.

Qualifications

• Minimum 1 year of experience in operations, planning, scheduling, logistics support, or similar roles
• Experience handling client escalations
• Strong customer management skills
• Excellent written and verbal communication skills (B2+ English required)
• Proficiency in Microsoft Word and Excel
• Salesforce and/or NetSuite experience is a plus

Additional Information

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.