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Infojini

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Customer support

Full-time
Posted 9 years ago
Apply on company siteYou’ll apply directly with the employer on SmartRecruiters.
Added to ZestAmigo
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Where you can work

Unspecified

Locations named in the listing

  • Austin, Texas, United States
View location wording from the posting
Austin, TX, United States

Employer description

Job Description

Overall Purpose: This position will provide support fo Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.

ONLY STUDENTS

Additional Information

All your information will be kept confidential according to EEO guidelines.

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