Customs Operations FinOps Specialist

Ensure accurate financial execution of customs-related transactions, including invoicing, cost validation, and compliance support.

Responsibilities

• Generate and validate invoices (manual/system-based) for customs services.
• Ensures month end closure activities are done on time.
• Record revenue charges, taxes, duties, and incidental costs in job systems (e.g., Kewill). Validate and manage costs from customs and third-party agents; handle ad-hoc cost entries.
• Process invoice cancellations and reissuance based on approvals.
• Coordinate invoice dispatch and ensure timely communication with Customer Experience and Ops teams.
• Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.
• Support compliance reviews and provide accurate data for KPI and Management Information System reporting.

Accountabilities

• Accurate and timely generation, validation, and dispatch of invoices for customs-related services.
• Precise recording and reconciliation of costs, taxes, and duties in job systems to maintain financial integrity.
• Compliance with internal controls and external regulations for customs financial processes.
• Delivery of error-free financial data to support reporting and audit requirements.
• Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.
• Collaborate with team members to ensure efficient and effective completion of multiple operational activities.
• Apply problem-solving skills to identify and address customer issues.
• Strong email communication skills and effective problem-solving abilities.
• Excel Knowledge is must
• High attention to detail with strong organizational capabilities.
• Ability to work collaboratively in a team and support rotating shifts as needed.
• Ability to manage multiple tasks simultaneously.

Required Business/ Technical Knowledge

• Strong knowledge of customs financial processes, tax regulations, and duty structures.
• Proficiency in financial systems (e.g., Kewill, CargoWise One) and MS Excel for data validation.
• Attention to detail and accuracy in high-volume transactional environments.
• Ability to collaborate effectively with Customer Experience, Ops, and Procure to Pay teams across regions.
• Problem-solving and adaptability to manage exceptions and ad-hoc requests.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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