Learning&Development Manager

Location Overview Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking an experienced and service-driven Learning&Development Manager to join Janu Tokyo. This role is suited for a hospitality professional who thrives in a dynamic luxury environment and brings both operational strength and a genuine passion for people development and personalised service. Your job is to nurture a culture of continuous learning that supports Janu’s vibrant style and service philosophy. You will lead all learning and development initiatives, ensuring training enhances both employees’ growth and guests’ experience while maintaining the warmth, creativity and excellence that define Janu. This role is about inspiring people every day, strengthening team capability and working closely with all departments to build confident, skilled, and engaged colleagues.

Responsibilities

• Ensure all learning&development programs align with Janu, Aman and local standards
• Design and deliver training that supports exceptional guest service and operational excellence
• Lead onboarding and orientation programs for new colleagues
• Oversee daily learning operations, training schedules and program delivery
• Coach, mentor, and support leaders in developing their teams
• Identify training needs through performance insights and operational feedback
• Partner with HR and department heads to create effective development plans
• Support leadership development and succession planning initiatives
• Maintain compliance training related to safety, service standards and company policies
• Develop and update training materials, SOP learning tools and development frameworks
• Track training progress, maintain accurate records, and prepare reports
• Build a strong learning culture where curiosity, growth, and service excellence are encouraged

Requirements

• Minimum 10 years of practical experience in Learning & Development, Training or Human Resources
• Minimum 5 years of practical experience in a luxury hotel environment
• Experience designing and delivering training programs and development initiatives
• Practical experience as a manager
• Practical knowledge of labour management and practical experience in shift scheduling
• Excellent leadership and communication skills
• Advanced business-level English proficiency (CEFR C1 or higher)
• Advanced business-level Japanese proficiency (CEFR C1 or higher)
• Advanced PC skills including MS Office and typing

*Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits

At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

• Employee benefits at Aman and Janu properties
• Employee benefits at hotels and facilities operated by the group company
• Access to the special privilege program
• Birthday celebration cake voucher
• Access to the employee canteen at preferential rates with a separate meal allowance provided
• Membership in an external employee welfare and benefits service
• Transportation allowance provided in accordance with company policy
• Locker and uniform provided
• Participation in the employee association including social events and sports club subsidies
• Comprehensive social insurance coverage
• Medical checkups upon joining and regular health examinations

Join the Janu journey At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.