Customer Experience Agent - Ocean

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities: The role of Customer Experience Consultant is to take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements.

Activities may include the following (but are not limited to):

• Be the primary point of contact and act as an advocate for our customers.
• Customer onboarding and actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
• Ensure smooth execution of the end-to-end shipment lifecycle. Be the owner of all operational issues, work closely with the customer as well as internal stakeholders to facilitate timely and effective solutions.
• Be fully responsible for customer satisfaction. Engage with customer regularly in service calls to identify improvement opportunities.
• Manage and improve day to day process interaction with customers by leveraging detailed customer knowledge.
• Proactively review reports, data, monitor customer shipment status via Maersk systems and identify opportunities for improvements.
• Commercial intelligence: In-depth knowledge about the industries where customers operate. This includes carrying out the actions to obtain more cargo.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

We Are Looking For

• Open to Freshers from 6 months' experience and candidates with 1-3 years' experience in Shipping, Logistics industry.
• Excellent communication skills with ability to communicate confidently and effectively in local language and English.
• Passion for driving results and delivering high-quality customer service with strong Customer Centricity mindset.
• Demonstrates strong ownership, is result-oriented, and well-organized with ability to work under pressure.
• Embraces a continuous improvement mindset - proactive, deliberate and always striving to do better.
• Proven ability to manage stakeholders and build strong business relationships.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.