People Operations Specialist

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Position Overview:

As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.

You will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.

Employee Lifecycle Support

• Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration
• Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.
• Ensure accurate and timely updates to employee records and documents throughout the lifecycle.
• Work alongside the People Partners and Payroll Manager to support employee payroll paperwork
• Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary
• Support annual performance review cycles, engagement surveys, and other firm-wide HR initiatives

Employee Support & Service Desk Management

• Organize and manage employee support pathways; escalate complex requests to appropriate teams.
• Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.
• Maintain and evolve a People knowledge base to drive self-service and internal team enablement.
• Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.

Data & Compliance

• Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.
• Draft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.
• Support HR compliance processes including reporting, audit preparation, and access control.

Process Management

• Assist with annual handbook updates and People policies monitoring and maintenance
• Updating courses, reporting and supporting the upload of new content onto internal systems
• Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Key Requirements

• Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field
• Knowledge of employment laws and regulations, ideally covering EMEA and APAC countries such as Greece, France, UAE and Singapore will be an advantage
• Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage
• Proficiency in Microsoft Office Suite, with strong general digital literacy
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively
• Strong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations. French speaker would be considered an asset
• High level of discretion and professionalism, with the ability to handle confidential information appropriately
• Proven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment

What Makes a Great Candidate

• Someone who thrives in a fast paced services environment
• Natural relationship-builder who collaborates effectively across teams
• Analytical problem-solver with a proactive approach
• Detail-oriented individual who takes pride in accuracy
• Professional and discreet when handling sensitive information

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build
together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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