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Delan Associates

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ServiceNow ITOM SME GCP

Contract
Posted 1 month ago
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Where you can work

Unspecified

Locations named in the listing

  • Juno Beach, Florida, United States
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Juno beach, FL, FL, US

Employer description

ServiceNow ITOM SME (GCP Event Management)

  • Configure and maintain ServiceNow Event Management capabilities for GCP observability use cases.
  • Implement client-defined event normalization, correlation, and alert management requirements.
  • Configure event rules, alert rules, and automated incident creation workflows.
  • Ensure proper CI association and CMDB alignment for incoming cloud events.
  • Configure and support integrations between GCP, Pub/Sub, and ServiceNow.
  • Implement event enrichment and operational workflows required by support teams.
  • Support testing and validation of event processing, alert generation, and incident creation.
  • Develop dashboards and operational views to support monitoring and service health visibility.
  • Troubleshoot integration, event processing, and alerting issues.
  • Support production deployment, stabilization, and continuous platform improvement activities.
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