Customer Outreach Specialist (Utility Infrastructure Projects)

## Position Specific Description

This job is responsible for overseeing the development and execution of communication materials from the earliest stages of concept and development through to successful on-time delivery as measured by achievement of metrics. Employees in this role support business objectives for internal and external communications.

Job Duties & Responsibilities

• Lead end-to-end development of communication materials from concept through final delivery.
• Manage the planning, creation, review, and distribution of internal and external communication content.
• Collaborate with cross-functional teams to gather information and translate business objectives into clear communication materials.
• Coordinate communication campaigns and initiatives to support company programs, projects, and announcements.
• Ensure all communications adhere to brand standards, corporate messaging guidelines, and regulatory requirements.
• Oversee project timelines to ensure communication deliverables are completed accurately and on schedule.
• Support leadership communications including announcements, briefings, and strategic updates.
• Coordinate with marketing, public relations, and operational teams to ensure consistent messaging across channels.
• Conduct audience analysis to tailor communications for maximum clarity and impact.
• Maintain documentation and records of communication plans, deliverables, and results.
• Review and edit communication materials to ensure quality, clarity, and consistency.
• Track and report on communication metrics to leadership and stakeholders.
• Continuously evaluate communication processes and recommend improvements to increase efficiency and effectiveness.

Four-year college degree requirement.

5 years of work experience required.