Technical Services Analyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by

Key Responsibilities

1. Providing Level 3 (L3) enterprise-level product support to both internal and external clients.
2. Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed.
3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.
4. Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting.
5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.
6. Participating in new product rollouts, maintenance releases, testing, documentation, and operational improvement initiatives.
7. Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires the following qualifications:

Educational Background:

• BE / BCA / MCA / BSc (Computer Science) or a related field
• 4+ Years –8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills:

• Excellent verbal and written communication skills.
• Strong customer service and support orientation.

Technical Skills:

• Administrator-level knowledge of Windows operating systems and networking.
• Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
• Experience with web servers such as IIS and Apache.
• Working knowledge of Postman and log monitoring tools like Splunk and Grafana.

Domain Knowledge:

• Strong problem-solving skills related to complex enterprise software installations.
• Familiarity with the Healthcare domain (e.g., HL7, Revenue Cycle Management, ICD, EMR, EHR).

Additional Skills:

• Experience with scripting languages is a plus.

Work location: Bangalore: Hybrid

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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