Administrative Svcs Generalist I

Service delivery:

Responsible for the timely and accurate delivery of the below master data activities;

· Set up new suppliers

· Amend to the existing suppliers

· Develop operational understanding of the below areas for set up and amendment of suppliers

o Banking

o Tax reporting

o Payment Terms

o Classifications

o VAT / WHT

P2P processes and systems compliance:

· Be accountable for meeting and prioritizing own targets/deadlines and those of others to agreed standards and procedures.

· Embed and adhere to process improvement opportunities identified by the invoice processing management team in line with P2P standards to improve efficiency, effectiveness and quality and once agreed help drive the implementation of recommended improvements.

· Responsible for compliance to all P2P processes and procedures, ensuring all P2P processes for Elsevier are SOX compliant.

Relationship Management:

· Be accountable for effective interaction with both internal and external stakeholders in accurately undertaking master data set up amendment activities

· Appropriate escalation of issues to the Invoice Processing supervisors

· Be accountable for undertaking any appropriate intervention to see invoice through to payments

Complimentary Competencies

1. Displays high integrity and honesty
2. Drives for results
3. Takes initiative
4. Technical / Professional expertise
5. Solves problems and analyses issues
6. Innovates
7. Builds relationships
8. Collaboration and Teamwork

Requirements:

• Bachelor's degree in any field
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
• Ability to work with deadlines
• Has great attention to detail
• Excellent English oral and written communication skills
• At least 1-2 years BPO/shared service or relevant experience
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect
• Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objective

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