Customer Service Representative

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoice
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability
• Manage escalations for complaints and disputes to ensure maximum customer satisfaction
• Achieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation)
• Optimize order and delivery execution with focus on promotions, bottlenecks, and quotas
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teams
• Prepare and archive proper documentation at all stages of the process

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L/ an order-to-cash environment
• Strong analytical and problem-solving skills
• Customer orientation, strong influencing, and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility
• Communicative in English

Nice to have:

• Work experience in the FMCG/CPG industry
• SAP knowledge

What we offer:

• Working on iconic brands
• Employment based on an indefinite employment contract
• Annual bonus
• Medical care at Luxmed
• Multisport card
• Life insurance
• Employee Pension Program

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

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Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics