Account Director

Carat is a dynamic media agency committed to delivering innovative and effective media solutions for our clients. We value creativity, collaboration, and a results-driven approach. At Carat we put our people first, we empower and grow them, whilst always striving for excellence. We lead with positivity, purpose, and ultimate accountability.

Purpose of the Role: To provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. The Media Account Director/Client Lead is viewed as a trusted advisor to the client, understands and articulates client business insights, and leverages these to contribute ways to move the business forward. This role involves leading and monitoring day-to-day activities, proactively identifying new business-building insights and opportunities, managing, motivating, and developing the team, and working with other departments to develop and execute strategies that will build the Client’s business.

Job Description:

Key responsibilities:

• Manages the Business: Deliver the service proposition to clients and manage the business end-to-end on individual clients.
• Relationship Management: Own client relationships as per the defined relationship strategy for the client.
• Proactively Identifies Client Development Opportunities: Flag specific client cross-sell and upsell opportunities.
• Commercial and Service Ownership of Client Relationship: Drive seamless delivery and profitability of the account.
• Team Leadership:
• Lead, mentor, and develop a high-performing team.
• Foster a collaborative and inclusive work environment.
• Set clear goals and performance expectations.

Key Competencies:

• Strategic Thinking
• Leadership
• Financial Management
• Innovation
• Relationship Building
• Communication
• Problem-Solving

Required Qualifications and Skills:

• Proven experience in media account management or a similar role.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple projects and meet deadlines.
• Leadership skills with the ability to motivate and develop a team.
• Proficiency in marketing and media planning tools and software.

Experience:

• Minimum 3 years of experience in media account management or a related field.
• Demonstrated success in managing client relationships and delivering business growth.
• Experience in leading and developing a team.
• Strong financial acumen and experience managing budgets.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute effectively.
• Knowledge of digital media and emerging technologies.

Location:

Sandton

Brand:

Carat

Time Type:

Full time

Contract Type:

Permanent