Service Administrator - Heavy Equipment

Job Overview:

SUMMARY

The Service Administrator is responsible for day-to-day administrative duties as requested by management, as well as assisting various departments both on site and in the Corporate Office (including payroll, accounting, and human resources).

Location: Acheson, AB

JOB DUTIES

• Deliver optimal customer service that fosters positive relationships
• Assist with delivering department initiatives
• Prepare work orders and estimates; Including labour & supplies
• Accurately enter and track work orders and equipment in databases
• Ensure timely closure of work orders and invoice submission
• Organize, maintain, and update document and electronic filing systems; retrieve and systemize information
• Provide administrative support to management and Master Mechanic
• Prepare for meetings and produce meeting documents as needed
• Demonstrate professionalism and friendly demeanor while answering incoming telephone calls and redirect calls appropriately
• Pick up, deliver and prepare outgoing correspondence; including coordinating and logging the pick-up and delivery of courier mail.
• Perform timekeeping and payroll duties for facility staff
• Establish an organized, professional, and friendly atmosphere for customers and staff
• Other duties as required by management

QUALIFICATIONS/SKILLS

• Post-secondary education and/or High School Diploma with progressive relative experience
• A minimum of 5 years of related service and administrative experience
• Knowledge of heavy equipment machinery and parts would be considered an asset
• Excellent verbal and written communication skills
• Skilled in the use of MS Office (Word, Excel, Outlook, PowerPoint)
• Time entry experience preferred
• Must be able to work under pressure, to multi-task, and meet deadlines
• Possess strong organizational skills
• Organized and self-motivated

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