CRM System Specialist

Job Description

JOB SUMMARY Serve as combination business analyst and technical resource assigned to plan, design, develop, configure and implement Microsoft Dynamics Customer Relationship Management (CRM) System online.

PRIMARY RESPONSIBILITIES Work with Information Technology team and customers to obtain and document requirements by creating artifacts such as Use Cases, User Stories, Requirements Definitions, Process Flows, Process Definitions, and User Interface Design. Work with team members independently to design, code, configure and test Customer Service Application on Microsoft Dynamics CRM. This would include: entity customization, plug-in development, CRM forms, screens, views, workflows, dashboards and reports development using JavaScript, .Net C#, SSRS and related technologies as needed. Utilizé Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code. Develop database objects like views and/or functions and integrate them with the CRM solution. Interact with development team ana management staff. Conduct status meetings, document meeting minutes & action items. Provide regular status reports. Create and update technical and functional documentation of the system developed. Act as the technical expert to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases. Debug errors by using logs, print outs, and other system related tools. Be responsible in maintaining a safe working environment at all times. Perform other duties as required and/or assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience:

Bachelor’s degree in Computer Science, Information Systems or related area preferred.

Two (2) years’ experience in Information Technology.

Three (3) years’ experience in doing development and configuration work in Microsoft Dynamics CRM, JavaScript, .NET C#, SSRS.

Two (2) years’ significant role in developing and deploying Service Module in Microsoft Dynamics CRM systems.

Technical experience with Microsoft Dynamics CRM 2015 version would be a plus.

Knowledge, Skills and Abilities:

Specific experience in Microsoft Dynamics CRM entity customization, plug-in development, CRM forms, screens, views, workflows, dashboards and reports development

Experience with mobile and outlook configuration is a plus.

Hands on development experience using Microsoft Visual Studio.

Working Knowledge of Microsoft SQL Server, Oracle Database and SQL/T-SQL

Knowledge of object oriented programming methodologies, structured systems analysis, design tools, and software development lifecycle

Excellent oral and written communication skills. Ability to work well in a team environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.