Business Systems Analyst

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About the role

You’ll be responsible for analyzing business processes, identifying areas for improvement, designing and implementing solutions to unlock our sales team. Your knowledge of sales processes will be instrumental in implementing critical systems to unlock our business goals.

In this role, you’ll partner closely with RevOps, Sales Ops, Deal Desk, Finance, and Legal to turn real deal friction into durable systems: clearer processes, smarter automation, and a quoting experience that helps the team move faster with confidence.

This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.

What you’ll achieve

• Analyze business processes and sales systems to identify improvement opportunities
• Independently drive tasks and projects end to end (requirements, analysis, design, implementation, thorough testing, launch, and ongoing support).
• Manage Salesforce configuration through a governed change management process - building and maintaining Flows, custom objects, validation rules, and security controls with sandbox-first development, documentation, and aligned with platform best practices.
• Collaborate proactively with business stakeholders and the Corporate Systems team to deliver durable solutions.
• Partner with senior admins and developers to configure solutions across core CRM data models (Accounts, Opportunities, lead-to-opportunity processes, and related custom objects).
• Support stakeholders with day-to-day system questions, unblock workflows, and become a trusted Salesforce admin partner
• Ensure thorough testing, documentation, and clear communication for all system changes.
• Look for everyday ways AI can accelerate your work, simplify seller processes, and reduce manual steps.

Skills you’ll bring

• You are Salesforce Admin certified.
• 7+ years of experience as a Sales Business Systems Analyst and/or providing Salesforce support.
• Experience with a CPQ implementation and deep knowledge of quote-to-cash (and other sales functional processes).
• Strong working knowledge of Sales Cloud best practices, including building Flows, validation rules, and reports.
• AI-native builder mindset: comfortable using AI tools to accelerate development, generate code, build agents, and draft clear requirements; eager to keep leveling up.
• Ability to map processes and translate needs into user stories, with strong stakeholder collaboration.
• Experience working in Agile environments and partnering effectively with development teams.

Nice to Have

• Certified Salesforce CPQ Specialist

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $145,000-$170,000 per year.

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A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.