Sales Associate

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Responsibilities:

• Achieve team sales goals through the use of effective sales strategies and techniques.
• Provide exceptional customer service, including personalized product recommendations and prompt resolution of inquiries or concerns.
• Mentor and support junior team members by sharing product knowledge and successful sales practices.
• Develop strong customer relationships to drive loyalty and repeat business.
• Maintain up-to-date knowledge of all store products, new arrivals, and current promotions.
• Identify customer needs and offer tailored shopping guidance to enhance their experience.
• Stay informed on industry trends and competitor activity to better meet customer expectations.
• Assist with daily store operations, including opening/closing procedures, cash handling, and inventory management.

Job Requirements:

• Prior experience in retail brand sales is a plus.
• Demonstrates a strong sense of responsibility, patience when dealing with customers, and the ability to handle pressure and demanding work environments.
• Possesses an enthusiastic, cheerful demeanor with excellent communication and interpersonal skills.
• Willing to follow company management, shows a strong sense of ownership, and is eager to grow alongside the company.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.