Technical Support Engineer, Java & Scala

Technical Application Support Engineer

AdTech Platform · PulsePoint · India · Remote

Support / SRE-lite · 3+ years experience · India · Europe · US coverage

ABOUT THE ROLE

PulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.

Platform stack:

Scala

Pekko HTTP

Kafka

Pekko Streams

MongoDB

PostgreSQL

Facebook/Meta

LinkedIn

Google Ads

Microsoft/Bing Ads

Reddit

Pinterest

TikTok

Twitter/X

RESPONSIBILITIES

• Provide backup technical support for internal API and related workflows
• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL
• Understand and trace the core system flow related to external platform integrations
• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly
• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)
• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems
• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations
• Follow runbooks for safe operational checks and simple remediation steps
• Document findings clearly and escalate with enough context for engineering teams to act quickly
• Work closely with teams in India, Europe, and the US

REQUIRED QUALIFICATIONS

• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles
• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows
• Hands-on experience reading logs and investigating production issues
• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation
• Basic working knowledge of Kafka or event-driven systems
• Familiarity with Kubernetes-based applications at the support level
• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar
• Strong troubleshooting mindset with clear written communication in English
• Ability to work with distributed teams across India, Europe, and the US

PREFERRED QUALIFICATIONS

◆ Experience supporting Scala (required), Java (required), or JVM backend systems

◆ Familiarity with Apache Pekko or Akka HTTP / Streams

◆ Experience with advertising platforms or marketing APIs

◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions

◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments

◆ Experience creating support runbooks and incident summaries

WHAT SUCCESS LOOKS LIKE

After onboarding, this person should be able to:

• Understand the platform request/event flow end-to-end
• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else
• Identify common platform integration differences
• Answer basic "what happened?" questions without waking up the European owner
• Escalate only when deeper engineering changes or platform-specific decisions are needed
• Maintain useful troubleshooting documentation for repeated issues

Location & Hours:

• Can work remotely anywhere in India (most of our Portal Engineering team live in India)
• Hours: 3:30pm-12:30am IST (ending at 2pm ET)

Comp Structure & Benefits:

• Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options.
• Time Off: 21 PTOs + 10 company-wide holidays
• Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
• Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each

Selection Process:

• Online CodeSignal assessment
• Intro Call (15 minutes)
• Technical Interview with Sr. Developers (45 minutes)
• Full Screen:
• Technical Interview with 2 Sr. Developers, 1 hour together
• 15 minutes with VP, Portal Engineering

Watch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!

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