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Customer Care Representative English speaker
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Where you can work
Locations named
- New Cairo, Cairo, Egypt
View location wording from the posting
- New Cairo City, Cairo Governorate, Egypt
- New Cairo
Role overview
Extracted from the posting. Read the employer’s full description below.
What they are looking for
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
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- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
Employer description
Company Description
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
Job Description
- Provide first-line technical support to customers via phone.
- Troubleshoot and resolve hardware and software issues
- Guide users through troubleshooting steps
- Analyze technical problems and ensure timely resolution
- Document incidents, troubleshooting steps, and resolutions in support systems
- Escalate complex issues when required
- Collaborate with internal teams to improve support processes and knowledge bases
- Maintain a high level of customer satisfaction
Qualifications
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
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