General Manager

Position Title: General Manager (GM)

Location: Ohio (On-Site) Reports To: Owner (Atabek) Business Size: $3.5M annual revenue Goal: Scale to $7–10M+ and increase EBITDA to 25–30% Relocation supported

Position Summary

We are seeking a high-performance General Manager to lead and scale a semi-truck Repair Shop located in Ohio. The Repair Shop currently generates $3.5M/year with 20% net profit, serving both the company’s internal trucking fleet and external customers.

The GM will own the entire P&L, drive operational excellence, expand capacity, implement systems, elevate staff performance, and grow the business to $7–10M+ while improving profitability.

This is a leadership role for a candidate who has previously scaled a diesel/semi-truck repair shop, understands heavy-duty operations, and can build systems that run without owner dependency.

Key Objectives (First 12–24 Months)

1. Revenue Growth

• Scale the business from $3.5M → $6–7M in the first year
• Achieve $7–10M+ by year 2–3
• Expand high-margin services:

diagnostics, DPF, mobile repair, mobile roadside, alignment, electrical

2. Profitability Improvement

• Maintain minimum 20% EBITDA
• Increase to 25–30%+ through pricing, parts margin, labor optimization
• Improve technician productivity (billed hours)

3. Operational Efficiency

• Reduce truck downtime
• Improve throughput (more jobs completed per day)
• Standardize processes across all repair categories
• Implement segmented invoicing: parts / labor / diagnostics / mobile

4. Build a Scalable Organization

• Recruit, train, and manage technicians and support staff
• Create a repeatable operating system to open future locations
• Build KPIs and dashboards for daily accountability

Responsibilities

1. Full P&L Leadership

• Own financial results: revenue, gross margin, labor costs, parts costs, and net profit
• Prepare weekly/monthly performance reports
• Set pricing strategy and enforce margin discipline
• Manage budget, forecasts, and cost controls

2. Operations & Process Optimization

• Oversee all shop activities, workflow, and scheduling
• Ensure efficient use of service bays, mechanics, and equipment
• Improve job cycle time (intake → diagnosis → repair → invoicing)
• Establish SLAs and enforce standards

3. Parts & Inventory Management

• Optimize sourcing of aftermarket parts
• Negotiate with suppliers for pricing and quality
• Manage inventory levels to reduce waste and carry cost
• Improve parts margin to target levels (25–35%)

4. Team Leadership & HR

• Manage team of 12 employees
• Recruit technicians, parts staff, service advisors
• Conduct performance reviews and enforce accountability
• Implement incentive programs tied to productivity and quality

5. Customer Experience & Retention

• Maintain high satisfaction and repeat business
• Improve communication with fleet customers
• Reduce disputes by improving invoicing transparency
• Create proactive maintenance packages and fleet contracts

6. Business Development & Growth

• Build relationships with local trucking companies
• Develop fleet maintenance programs
• Expand mobile repair and roadside assistance
• Prepare shop for a second location (after performance targets)

Required Qualifications

Experience

• 5–10+ years of leadership in a diesel, semi-truck, or heavy-duty repair shop
• Past experience scaling a repair shop from $2–5M → $6–10M+
• Proven P&L responsibility for $3M+ operation
• Strong understanding of diesel mechanics, heavy-duty parts, and shop workflow
• Experience implementing shop management software (Fullbay, Mitchell, Tekmetric, etc.)

Skills

• Strong financial and analytical skills
• High competency in process building
• Excellent leadership and team management
• Negotiation skills with parts suppliers
• Ability to enforce discipline and performance standards
• Strong problem-solving and decision-making abilities
• Fluent Russian and English

Personality Traits

• Thinks like an owner
• Hands-on, operational mindset
• Fast, decisive, disciplined
• High integrity and accountability
• Can work under pressure and lead from the front