Order Processing Specialist – NetSuite

Keep orders moving, customers happy, and two international warehouses running smoothly.

We’re looking for a detail-driven Order Processing Specialist to manage retail customer orders across our US and Australian operations. You’ll work in NetSuite to process orders accurately, coordinate with warehouses, and make sure products get where they need to go—on time.

Location: Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Process and manage customer orders in NetSuite.
• Coordinate orders for warehouse operations in California and Sydney.
• Manage orders for major US and Australian retail customers.
• Review order details, quantities, pricing, shipping information, and delivery requirements.
• Monitor orders from entry through fulfillment and shipment.
• Coordinate with warehouse, sales, inventory, and operations teams.
• Troubleshoot order discrepancies, delays, and fulfillment issues.
• Maintain accurate customer and order records.
• Help ensure retailer-specific requirements and deadlines are met.

Your Toolbox: Skills to be Successful

• Hands-on experience with NetSuite, ideally including sales order processing.
• Previous experience in order management, customer operations, logistics, or sales administration.
• Experience supporting retail, wholesale, or e-commerce customers.
• Strong attention to detail—you catch mistakes before they become expensive problems.
• Comfortable managing a high volume of orders and competing deadlines.
• Strong Excel or spreadsheet skills.
• Clear written and verbal communication.
• Experience working with major retailers or multiple international markets is a strong plus.

Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.

After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.