D&T Technical Support Officer, Asia Pacific

About the Role

Key Responsibilities:

User & Technical Support

• Provide on-site and remote technical support to users across Asia Pacific locations.
• Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology.
• Support workstation setup, relocation, and hardware deployment.

Incident & Service Request Management

• Manage incidents and service requests through the IT ticketing system.
• Perform troubleshooting and coordinate escalations where required.
• Work with vendors and regional teams to resolve issues within agreed service levels.

Device & Asset Management

• Install, replace, and troubleshoot end-user devices.
• Maintain accurate asset and inventory records.
• Coordinate repair, replacement, and disposal activities.
• Ensure devices comply with company technology standards.

Infrastructure & Operational Support

• Perform basic troubleshooting for network and connectivity issues.
• Support local office environments and business operational systems.
• Assist with regional technology deployments, upgrades, and maintenance activities.

Security, Compliance & Documentation

• Follow company IT and information security policies.
• Support user access administration activities.
• Assist with audit and compliance requirements as needed.
• Maintain accurate support documentation and records.

What We're Looking For

• Diploma or Degree in IT or related field
• 2+ years' experience in IT Support, Desktop Support, Field Support, or Technical Support
• Strong knowledge of Windows 10/11, Microsoft 365, and Teams
• Experience with hardware deployment, troubleshooting, and basic networking (LAN/Wi-Fi)
• Familiarity with ITSM tools
• Exposure to Intune, Entra ID, Defender, or Microsoft 365 administration is a plus
• Excellent customer service, communication, and problem-solving skill
• Able to work independently in a fast-paced environment
• Experience supporting multi-site users across APAC preferred
• Background in airport, retail, hospitality, or operational environments is advantageous