Customer Support Agent/Accounting Operations Support - onsite - Entry Level - Bucharest Support Center

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.

Job objectives:

To ensure that the billing for services provided by Expeditors to the customer is as accurate as possible and in accordance with internal documents

 Understand the client’s profile, needs, and expectations

 Maintain the existing business relationship and continuously strive to improve it

 Build a strategic and mutually beneficial relationship with the customer

Assist the branch accounting manager with routine accounting tasks to ensure the delivery of high-quality accounting services in accordance with departmental requirements.

• Match information in proprietary system to invoices
• Handles dedicated mailboxes
• Update statements
• Identify and escalate to partner branches problem invoices
• Build key relationships with partner branches in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Support Accounting Department and/or Product with miscellaneous projects and assignments
• Ensure communication with local branches

Qualifications

Because Expeditors believes and is guided by the concept - hires for attitudes and train for skills - previous experience in the logistics industry is not mandatory. The agents of the Support Center within Expeditors International Romania will prove the following competencies:

• English - proeficient user
• Accounting knowledge, but not mandatory
• Logistics knowledge, but not mandatory
• Have good results in individual work, but also in the team
• Be flexible and easily adapt to the work environment
• Have initiative and the ability to develop solutions
• To approach perfection work with details
• Have the ability to work under stress
• To respect the agreed deadlines for a certain activity
• Provide quality results
• Be motivated and very focused on his goal
• To handle very well in conflict situations
• Carry out high-level professional communication
• To be oriented towards customer satisfaction
• Express himself / herself with fluency in English (written and verbal)
• To be experienced in using the computer and various software applications
• Have high quality standards.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Training and Personnel Development Program
• LinkedIn Learning free access
• Growth opportunities within the company