Security Specialist I - ACAMS

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

What you will be doing

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The position will be based in Boise, ID.

Main responsibilities:

• We at Albertsons are looking for bright, motivated individuals who want to be part of our diverse and growing team. At ACAMS (Albertsons Central Alarm Monitoring Station), we receive alarm notifications from commercial accounts, ranging from burglary to fire alarms. We also work with state‑of‑the‑art camera monitoring software that allows us to observe incidents in real time. The ideal candidate has excellent customer service skills, strong data‑entry abilities, can multitask, pays close attention to detail, is reliable, has a flexible schedule, and can remain calm in a fast‑paced environment. No experience is required, but it is preferred.
• ACAMS is a call‑center‑style environment where we receive alarm notifications for the many alarm systems and camera systems we monitor across the country. We make and receive phone calls to customers and authorities, respond to and send emails, and help customers with basic troubleshooting of their alarm systems.
• Answers and processes inbound customer calls in a professional, courteous, and timely manner.
• Places necessary outgoing calls to verify alarms, dispatch the proper authorities, and notify responsible parties.
• Completes special projects or additional duties as assigned.
• Position requires weekend, holiday, and shift work, and may include overtime.
• This position offers night or overnight shifts between 2:00 p.m. and 6:00 a.m., and all work must be performed on‑site; remote work is not available.

We are looking for candidates who possess the following:

• Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
• Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Must possess good decision-making skills, be very organized and detail oriented.
• The ability to handle multiple functions and to prioritize those functions will be a necessity.
• Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
• Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
• Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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