MS - NOC Apprentice/Intern (6 months)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD's Managed Services team is seeking driven and analytically-minded freshers to join as Operation Center Apprentices. As part of our NOC, you will monitor client infrastructure, respond to alerts, and support the team in ensuring the availability and performance of IT systems across AHEAD's global client base — an excellent launchpad for a career in IT operations, cloud, or cybersecurity.

What You Will Do:

• Monitor client IT infrastructure — servers, networks, applications, and cloud environments
• Identify, acknowledge, and respond to alerts and events per defined runbooks and SOPs
• Log incidents, document observations, and escalate critical issues to senior engineers
• Perform routine health checks on systems, network devices, and services
• Assist in generating daily, weekly, and monthly operational reports for client environments
• Coordinate with internal teams and client stakeholders during incident resolution
• Support change management by validating pre and post-change system states
• Contribute to knowledge base articles and standard operating procedures
• Handle Inbound/Outbound Calls
• Looking for 2026 graduates.

What We Are Looking For:

• Engineering Graduates in Computer Science, IT, Electronics, Telecom, or a related field
• Basic awareness of networking concepts — OSI model, TCP/IP, DNS, DHCP, and server fundamentals
• Analytical mindset with attention to detail; calm under pressure
• Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
• Good verbal and written communication skills in English
• Interest in IT infrastructure, cloud technologies, or cybersecurity is a plus

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership