Assoc. Manager, Site Reliability Engineering

• 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
• 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
• Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
• Experience operating in shift-based, on-call, or follow-the-sun coverage models
• Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
• Proficiency in at least one scripting or programming language sufficient to review and guide automation work
• Understanding of SLI/SLO frameworks and reliability engineering fundamentals
• Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Responsibilities

• 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
• 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
• Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
• Experience operating in shift-based, on-call, or follow-the-sun coverage models
• Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
• Proficiency in at least one scripting or programming language sufficient to review and guide automation work
• Understanding of SLI/SLO frameworks and reliability engineering fundamentals
• Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Qualifications

• Experience building or standing up a new team, site, or shift operation
• Experience managing engineers across the early-to-mid career range with a track record of promotions or level progression
• Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
• Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
• Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
• Experience in multi-region or globally distributed team models
• Relevant certifications (AWS, CKA, or similar)