Lead, Business Analyst

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

The Lead Business Analyst is responsible for providing leadership and coordination to a team of Senior Business Analysts. This role plays a key part in ensuring the quality of business analysis activities, prioritizing initiatives, and supporting strategic decision-making.

Acting as a bridge between business teams, IT teams, and external partners, the Lead Business Analyst also contributes to the evolution and maturity of business analysis practices across the organization.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and engage a team of Senior Business Analysts in delivering high-quality work and advancing their professional development.
• Ensure the quality, consistency, and completeness of analysis deliverables, including Business Requirements Documents (BRDs), Business Use Cases (BUCs), user stories, and related artifacts.
• Influence strategic direction and decision-making in collaboration with Technical Leads, Solution Architects, and other key stakeholders.
• Act as the primary liaison between business teams, IT teams, and external partners.

Initiative Delivery & Execution

• Contribute to initiatives from business case development through to solution delivery.
• Ensure business needs are effectively prioritized in partnership with subject matter experts and key stakeholders.
• Identify, anticipate, and manage dependencies across initiatives and projects.
• Manage team capacity, work planning, and resource allocation.
• Support issue resolution and facilitate informed decision-making.

Governance & Continuous Improvement

• Actively participate in governance committees, leadership forums, and decision-making bodies.
• Define business analysis standards, methodologies, and best practices, and ensure their adoption across the organization.
• Drive continuous improvement initiatives to enhance analysis quality, consistency, and delivery effectiveness.

Qualifications & Experience

• Minimum of 10 years of experience in IT Business Analysis, including at least 2 years in a leadership or supervisory role.
• Proven ability to influence, engage, and challenge stakeholders at various organizational levels.
• Excellent communication, facilitation, workshop leadership, and relationship management skills.
• Experience with enterprise platforms such as ERP, CRM, HRIS, web platforms, and Point-of-Sale (POS) systems.
• Bilingual in English and French, both written and spoken, due to regular interaction with Canadian and international stakeholders.

Assets

• CBAP, PMI-PBA, and/or PMP certification.
• Experience establishing business analysis practices, frameworks, or Centers of Excellence (CoE).
• Experience building and leading communities of practice or business analysis competency programs.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!