Bilingual Credit and Collections Representative

Some of what you will do:

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.

Specifically, You Will:

• Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
• Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
• Serve as the contact/liaison for the assigned account portfolio.
• Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection.
• Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
• Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.

Some of what you need:

• Post Secondary Education.
• University Degree or College Diploma would be an asset.
• CCP Designation or related courses would be an asset.
• `4-6 years prior related experience.

Physical demands/working conditions:

• Remote environment.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

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