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Associate Manager - Trust & Safety

Full-time
Manager
Posted 1 week ago
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Where you can work

Locations named

  • Hyderabad, Telangana, India
View location wording from the posting
Hyderabad, //TS, India

Role overview

Extracted from the posting. Read the employer’s full description below.

What they are looking for

  • 4+ years of experience in email operations / Trust & Safety / SOC environments
  • Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
  • Hands-on experience with Splunk
  • Proven experience managing teams in a 24x7 operational setup
  • Strong stakeholder management, analytical, and decision-making skills

Employer description

Company Description

Team Leader – Mail Operations (4+ Years Experience)

Role Summary:

Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.

Job Description

Key Responsibilities:

  • Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
  • Supervise, coach, and develop a team of agents; manage rostering and shift planning
  • Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
  • Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
  • Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
  • Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
  • Collaborate with cross-functional teams and multi-vendor partners for seamless operations
  • Drive continuous improvement initiatives, process optimization, and automation opportunities

Qualifications

Required Skills & Qualifications:

  • 4+ years of experience in email operations / Trust & Safety / SOC environments
  • Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
  • Hands-on experience with Splunk
  • Proven experience managing teams in a 24x7 operational setup
  • Strong stakeholder management, analytical, and decision-making skills
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