Change Communications & Engagement Manager - Product & Experience

Change Communications & Engagement Manager - Product & Experience

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Shape transformation programmes through strategic communications, stakeholder engagement, and people-focused change delivery.

The Role

We are seeking a Change Communications & Engagement Manager to play a key role in delivering strategic transformation initiatives across complex client environments. This role is heavily focused on the change management, helping organisations navigate change through clear messaging, stakeholder engagement, training and effective adoption strategies.

You will partner with consulting teams, senior stakeholders, and programme leaders to design and execute communication and engagement approaches that drive awareness, readiness, and behavioural change. The role will also support clients through emerging technology and AI-enabled transformation programmes, requiring the ability to communicate complex change impacts in a clear, engaging, and people-focused way. The ideal candidate will bring strong consulting experience, exceptional communication skills, and experience training design and supporting AI implementation or digital transformation initiatives. Commercial awareness and experience contributing to business growth activities would also be advantageous.

What You’ll Do

• Lead communication and engagement workstreams across transformation and AI-enabled change programmes, ensuring stakeholders remain informed, aligned, and engaged throughout delivery.
• Develop and execute strategic adoption plans, leadership messaging, employee engagement campaigns, and change narratives tailored to multiple audiences.
• Facilitate stakeholder engagement activities including workshops, leadership briefings, town halls, and feedback sessions to support successful adoption and business readiness.
• Partner with consulting and delivery teams to assess organisational impacts, identify change risks, and implement communication strategies that improve adoption outcomes.
• Support client relationship development by contributing to proposals, thought leadership, and broader commercial or business development activities where appropriate.

What We’re Looking For

• Proven experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes.
• Strong understanding of change management principles, stakeholder engagement strategies, and organisational change methodologies.
• Previous consulting experience with the ability to manage stakeholders across complex organisational environments.
• Exceptional written, verbal, and presentation communication skills, with experience creating engaging and audience-focused content.
• Ability to balance strategic thinking with hands-on delivery in fast-paced, client-facing environments.
• Commercial experience supporting client growth, proposals, account development, or business development initiatives

Bonus Points For

• Experience within financial services, digital transformation, or customer experience programmes.
• Familiarity with AI adoption, emerging technology communications, or digital workplace transformation initiatives.
• Experience working within agile delivery or product-led organisations.
• Certification in change management, communications, or related disciplines.

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick - workshops, certifications, e-learning - your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
• Healthcare Access: Convenient online GP services
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at Capco We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.