Site Reliability Engineer II

• 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles
• Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)
• Working knowledge of at least one major cloud provider (AWS preferred)
• Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work
• Experience participating in incident response and on-call or shift-based operations
• Understanding of SLI/SLO concepts and reliability engineering fundamentals
• Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions
• Strong written and verbal English communication skills for cross-region collaboration

Responsibilities

• Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management
• Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work
• Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
• Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Qualifications

• Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
• Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
• Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
• Experience in multi-region or globally distributed team models
• Relevant certifications (AWS, CKA, or similar)