Group Leader, BoH – Data Management

Purpose of The Job:

To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms.

Responsibilities

Job Responsibilities:

BOH and Menu Data Creation

• Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes
• Execute data changes for national promotions and market tests for KFC and multi-brand restaurants
• Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels
• Create and maintain data sets for restaurant level inventory and product projection BOH systems
• Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption
• Build out menus and pricing in support of new restaurant openings
• Develop, maintain and support Kitchen Display System (KDS) data

Leadership & Support

• Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes
• Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms
• Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes
• Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency
• Collaborate with the KFC Help Desk leadership team to drive incident and call reduction
• Monitors and responds to critical escalations during non-business hours
• Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work
• Deliver clear communications to leaders and cross functional partners on BOH initiatives
• Provide cross functional partners and franchisees with assistance for BOH reporting needs
• Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team.

Working Relationships:

• Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing.

Supervision of Personnel:

• Exempt – 3-5
• Contractors – 1-3

Qualifications

Knowledge and Skill Required:

• Education – Bachelors degree in Computer Science preferred but not required
• 3-5 years of experience in restaurant technology
• Leadership and/or project management experience preferred
• Proven ability to lead a high performing team with Smart, Heart, and Courage
• Strong knowledge of restaurant operations
• High degree of expertise around inventory and projection management systems
• Strategic mindset and can deliver high-performance outcomes
• Excellent written and verbal communication skills
• Self-motivated with a strong drive for results and intellectual curiosity
• Confident, articulate and strong professionalism in all situations
• Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools
• Previous experience in creating and maintaining training and technical documentation

Salary Range: $89,300 to $105,100 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.