VIP Account Manager

Company Description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak

Job Description

As an Account Manager, you will provide our VIP players with exceptional service, while utilizing best practices in customer retention and recruitment.

You will join the VIP team and use your in-depth knowledge of Brazilian sports to excel in this role.

You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity. Your initial focus will be on helping to develop and implement the VIP strategy, while also taking responsibility for customer service and regulatory compliance within a selected customer base.

Qualifications

• In-depth knowledge of the Brazilian sports landscape through experience in a similar role in the gambling industry.
• Excellent English and Brazilian Portuguese communication skills, both written and verbal. Additional languages are advantageous.
• Providing cultural insights into consumer behaviors and preferences.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mindset.
• Experience in building and managing relationships with sports and casino clients in the Brazilian gambling market.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Additional Information

• Helping to develop a VIP program that combines customer service, retention and promotional management for customers across the Brazilian market.
• Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
• Helping the VIP team to cultivate lasting relationships with VIP customers across sports and gaming.
• Managing and executing internal VIP promotional strategies.
• Developing campaigns appropriate to the territory, to attract and retain valuable customers.
• Revising and formulating the department’s policies and procedures, ensuring implementation.
• Tracking and reporting the performance of the VIP program against agreed targets to senior management.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.