Operations Coordinator, Food & Beverage

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

We're building the operational backbone of our Food & Beverage work across multiple locations. In this role, you'll create structure, improve how we work, and coordinate our daily operations. You'll oversee staffing and hiring, keep our systems running smoothly, organize our information, manage projects, and ensure everyone's communicating. We're looking for someone who's organized, proactive, detail-oriented, and genuinely passionate about hospitality, good food, and doing things well.

Responsibilities:

Staffing & Team Coordination

• Partner with leadership and HR to coordinate hiring
• Schedule interviews, onboarding, and training
• Track staffing needs across our locations
• Maintain employee records and onboarding documentation
• Coordinate uniforms, training schedules, and coverage

Operational Coordination

• Maintain operational task lists and follow up on pending items
• Coordinate communication across kitchens, cafés, grocers, logistics, purchasing, marketing, and leadership
• Prepare meeting agendas and action items
• Support implementation of new operational procedures and standards

Systems & Administrative Management

• Maintain SOPs, operational manuals, and training documents
• Organize digital files and operational trackers
• Manage Toast POS updates, product setup, pricing, menus, and data accuracy
• Build systems that improve how we work

Purchasing & Inventory Support

• Manage purchase orders, vendor communication, invoices, deliveries, inventory reports, and ordering schedules
• Track COGS and maintain operational documentation

Project Management

• Coordinate timelines for operational initiatives
• Follow up with vendors, contractors, suppliers, and internal teams
• Track permits, construction, and projects through completion

Event & Marketing Support

• Coordinate logistics for events, promotions, product launches, and community activations with our marketing team

Compliance & Standards

• Maintain food safety documentation, licenses, and operational records across all locations, upholding company standards

Ideal Background:

• 2-3 years food & beverage management or hospitality operations.
• Passion for healthy food, wellness, and hospitality
• Hands-on Toast POS experience including menus, pricing, product management, and reporting
• Exceptional organizational and project management skills
• Strong communication and follow-through
• Detail-oriented with a strong sense of accountability
• Comfortable working cross-functionally across departments
• Advanced proficiency with Google Workspace and Microsoft Office
• Ability to thrive in a fast-paced, evolving environment
• Must be able to commute and travel between Flow properties, including Flow Miami, Flow Brickell, Flow Wynwood, and Flow Fort Lauderdale.

Benefits

We take care of our people so they can do their best work.

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off PTO and paid holidays.
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.