Customer Service Specialist I WI

Company Description

How to Apply. Meet Aura, our AI Recruiter!

Applying is quick and 100% digital:

1️⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions.

🚫Do not click on the "I'm interested" button as this will restart your process.

2️⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes.

3️⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you.

✨ Three simple steps and you're on your way to joining Sutherland!

A Little About Us

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.

With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.

We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.

Job Description

We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.

Main Responsibilities

• Support customers via phone, chat, or email, meeting performance goals
• Own customer issues through to resolution, escalating when needed
• Document interactions accurately and keep customer information updated
• Handle sensitive information with confidentiality and care

Qualifications

Required:

🌍 B2+ English communication skills (minimum)

🎓 High school diploma or equivalent

💻 Ability to multitask and navigate multiple systems efficiently

🧠 Customer-focused mindset with strong problem-solving abilities

🔍 Attention to detail and accuracy in data handling

⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Additional Information

All your information will be kept confidential according to EEO guidelines.