Retail Armed Security Officer

Position Overview

We are seeking a reliable, professional Security Officer to support safety and security operations at retail store. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.

Logistics and Compensation

• Location: Miami, FL
• Job Type: Full-time
• Pay Rate: $19.50 to $20 per hour

Availability & Schedule:

• Hours: 32-40 hours per week
• Must have 2nd shift availability (1500-2300)

Ideal Candidate

Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions.

Specific Duties and Essential Functions

• Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance.
• Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes.
• Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center.
• Scan the parking lot for suspicious people and vehicles to maintain site awareness.
• Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge.
• Accompany Front End Associates during cash pick-ups and deposits when requested.
• Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing.
• Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals.
• Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
• Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations.

Licensing

• Possess valid Florida Class D & G security license.
• Possess valid Driver’s License.

Minimum Requirements

• High School Diploma or equivalent.
• 21 years of age or older.
• Ability to pass background screening and drug test.
• Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes.

Skills Required

• Clear verbal and written communication skills.
• Strong customer service and active listening skills.
• Ability to remain calm under pressure and evaluate situations effectively.
• Good judgment and situational awareness.
• Professional appearance, demeanor, and attitude.

Other

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to successfully complete all training required for the position

Physical Requirements & Work Environment

• Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot.
• Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited.
• Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds.
• Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations.
• Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.
• Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English.

Benefits (Full-Time Employees)

• Major Medical
• Dental & Vision Insurance
• Paid Vacation
• Free Uniforms
• Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.
• Industry-Leading Training
• Work Perks Discount Program