Customer Care Representative - Spanish/English

Descripción de la empresa

Sutherland — Digital Outcomes.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For enterprises, these are the keys to success. For us, they're our core expertise.

We partner with global iconic brands, bringing market-leading technology and business process excellence to every engagement. With 363 unique inventions 250 of them AI-based protected under multiple patents, we help our clients drive digital transformation at scale, reinvent customer experiences, and pioneer what's next, all delivered through a seamless "as-a-service" model.

We don't just enable change. We engineer digital outcomes.

Descripción del empleo

We're launching Account Wave 0 and looking for Spanish-speaking Customer Service Specialists to join our New Cairo team on a full-time, on-site basis.

Fresh graduates and dropouts are welcome to apply!

What you'll do:

• Handle customer interactions with efficiency and empathy
• Deliver tailored solutions that meet each customer's needs
• Create a positive customer experience through clear communication and professional phone etiquette

Requisitos

What you'll bring:

• Fluency in Spanish (B2/C1) a MUST
• Strong customer service and support skills
• Sharp problem-solving, active listening, and attention to detail
• Prior experience in a customer-facing role and familiarity with CRM tools a plus!
• Flexibility to work night and overnight shifts

Información adicional

Why join us:

• Highest salary in the market
• Be part of a new account launch (Wave 0) with a global industry leader
• Real growth opportunities within a company driving digital transformation worldwide