Customer Care Representative II

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

Job Details

As a Customer Service Representative at Cencora, you will play a key role in ensuring smooth operations and outstanding service for our valued customers. Your responsibilities will span from addressing customer issues like missed shipments and backorders to collaborating with warehouse, sales, and manufacturer teams. You will handle customer orders across multiple communication channels and ensure timely and accurate processing of special requests, quotations, and product inquiries. You will also have opportunity to work with diverse and internationally placed team.

Responsibilities:

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
• Communicates with all departments within the Distribution Center as well as field sales associates.
• Serves as liaison between customers and field sales associates.
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.

Education:

• High School Diploma/GED or equivalent experience required.

## Work Experience:

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Skills and Knowledge:

• Strong verbal and written English skills
• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Strong organizational skills
• Basic knowledge of Microsoft Word, Excel and inventory management system

Working Hours: 16:00 - 01:00 LTU time

Salary: 1575 - 2291 EUR gross monthly

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB