Customer Representative

We’re Hiring: Customer Support Specialist (Full-Time | Remote)

Are you a strong communicator who loves helping others and thrives in fast-paced environments? We’re looking for a Customer Support Specialist to join our growing remote team!

About the Role:

You’ll be the first point of contact for our virtual event attendees and customers, with chat and email support. You’ll also help moderate online communities and provide on-the-ground support during virtual events.

What You’ll Be Doing: -Provide support via email, SMS, and chat -Moderate and engage in community platforms (e.g., Facebook Groups) -Support customers during live virtual events -Collaborate with internal teams and track feedback

Requirements:

-Fluent English (spoken & written) -Previous experience in customer support or call roles (required) -Strong communication and multitasking skills -Stable internet connection & camera-ready for team/client calls -Proficiency with support tools, SMS platforms, and CRMs