Customer Service/Dispatch Specialist Consultant

Job Description

Job Summary

• · Answers Pickup calls from customers and schedules using Via software to drivers.
• · Document performance and maintain related records accurately
• · Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction

Knowledge, Skills, and Abilities:

• · Skill in reading and relaying information to customers, service providers and drivers.
• · Ability to deliver excellent telephone customer service utilizing verbal communication skills
• · Knowledge of the American Disability Act service area
• · Ability to problem-solve quickly and effectively customer and driver issues verbally.

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Qualifications

Education and Experience:

• High school diploma or GED required.

Two (2) years of Customer service or dispatching experience required.

Two (2) years of transportation or related experience is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.